Enterprise Resource Planning for Service-Based Businesses
Developed by Irẹ́túrá (Iretura Limited)
Welvid ERP is a modern, production-ready Enterprise Resource Planning and business management platform purpose-built for service-based organisations, agencies, consultancies, professional firms and growing enterprises.
It brings the entire client and commercial journey into one connected digital environment, automating processes from the moment a prospective client registers through service selection, quotation, cost approval, project confirmation, invoicing and payment.
Client Registration → Service Selection → Quotation → Cost Approval → Project Approval → Invoice → Payment → Collaboration → Delivery
Welvid combines business automation with responsive human support, ensuring clients can complete routine processes independently while having access to staff who can respond to live questions, urgent clarifications and service-related enquiries when needed.
A Complete Digital Client Journey
Welvid is designed around the understanding that a modern service business must serve both its internal team and its clients.
Clients do not simply receive documents from the business. They can actively participate in the process.
From registering as a client to reviewing proposed services, approving costs and projects, receiving invoices and making payments, the platform provides a structured and increasingly automated journey.
The client experience
1. Register
A client registers and establishes their profile within the platform.
2. Access Services
The client can view relevant services and engage with the business regarding their requirements.
3. Receive a Quotation
The business prepares a professional quotation based on the client’s requirements.
4. Review Costs
The client can access the quotation, review proposed services, pricing, discounts, VAT, timelines and applicable terms.
5. Request Clarification
Where something is unclear, the client can communicate with the business through the platform rather than relying solely on separate email or messaging conversations.
6. Approve Costs
The client can approve the applicable quotation and associated costs through the platform.
7. Approve the Project
Once the commercial terms are accepted, the project can proceed through the relevant workflow without unnecessary manual intervention.
8. Receive the Invoice
An approved quotation can automatically progress to invoice generation.
9. Make Payment
Clients can make payments through supported payment channels, including online card payments and bank transfer workflows.
10. Receive Notifications
Clients receive relevant updates and notifications throughout the process.
11. Collaborate
Clients and authorised staff can continue communicating around the project, quotation, invoice or other relevant business activity.
Automation Without Losing the Human Touch
Welvid is designed to automate routine processes while keeping human support readily available.
Automation handles repetitive activities such as client onboarding, quotation workflows, approvals, invoice generation, payment processes and notifications.
But when a client has an urgent question or needs clarification, they should not be forced to navigate an automated system alone.
Welvid supports real-time communication between clients and the business, with responsive staff available to attend to live or urgent clarifications.
This creates a balanced experience:
Automation for speed.
People for understanding.
Clients can complete routine actions independently while knowing that a real person is available when a situation requires human attention.
Fully Connected Commercial Workflow
Welvid connects the stages of a service transaction instead of treating them as isolated activities.
Client Registration
A client establishes their account and enters the business workflow.
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Requirements & Services
The client’s requirements are connected to the relevant services.
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Quotation
A professional quotation is prepared with services, pricing, discounts, VAT, timelines and terms.
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Client Review
The client accesses the quotation through their portal.
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Clarification
The client can comment, query or communicate with the business where clarification is required.
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Cost Approval
The client approves the applicable costs.
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Project Approval
The approved commercial engagement progresses into the project workflow.
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Invoice
An invoice can be generated from the approved quotation without re-entering the transaction information.
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Payment
The client pays through supported payment methods.
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Confirmation & Notification
Payment and relevant workflow events can trigger appropriate administrative actions and client notifications.
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Collaboration & Delivery
The business team and client continue collaborating throughout the engagement.
Client Portal
The Welvid Client Portal gives clients direct access to the information and actions relevant to their relationship with the business.
Clients can securely access their account through passwordless magic-link authentication and interact with their business activities from a responsive digital workspace.
Clients can:
- Register and manage their client profile
- View relevant services
- Receive quotations
- Review costs and commercial terms
- Approve quotations
- Approve project-related costs
- Comment on quotations and business activities
- Request clarification
- Communicate with authorised staff
- View invoices
- Make online payments
- Receive payment-related notifications
- Track relevant activities
- Access their business relationship from one location
This significantly reduces the need for clients to repeatedly request documents, payment details or status updates from staff.
Payments Built Into the Workflow
Welvid makes payment a natural part of the client journey rather than a separate process.
Once a quotation is approved and an invoice is generated, the client can proceed to payment through the available payment channels.
Online Card Payments
Welvid supports live Paystack card payments, allowing clients to make payments directly through the platform.
Bank Transfers
Clients can also make payments through bank transfer workflows, with administrators able to review and confirm payments where manual confirmation is required.
Connected Payment Experience
The payment process remains connected to the relevant invoice and client record, helping the business maintain a clearer picture of outstanding and completed transactions.
Responsive Human Support
While Welvid automates the processes that can be automated, the platform does not attempt to replace human customer service.
A key part of the Welvid experience is the availability of responsive staff who can assist clients with live or urgent clarifications.
For example, if a client:
- Does not understand a quotation item
- Needs clarification about a cost
- Has a question about a project
- Needs assistance with an invoice
- Encounters difficulty during payment
- Needs urgent clarification before approving a project
- Has a question that requires human judgement
they can communicate with the business through the available collaboration and communication channels.
The objective is to give clients the best of both worlds:
A fast automated system backed by responsive people.
Why This Matters
Many business platforms automate processes but create frustration when customers need help.
Others depend heavily on human intervention, resulting in delays, repetitive administrative work and inconsistent communication.
Welvid sits between the two.
It automates predictable processes while keeping people available for situations that require explanation, judgement or immediate attention.
This allows businesses to operate more efficiently without making the client experience feel impersonal.
From Registration to Payment
Welvid effectively transforms the traditional service-business process from:
Register → Email → Discuss → Prepare Quote → Send Quote → Wait → Follow Up → Confirm → Recreate Invoice → Send Invoice → Request Payment → Confirm Payment → Continue Communication
into:
Register → Quote → Review → Clarify → Approve → Invoice → Pay → Collaborate
with automation handling repetitive stages and responsive staff available when human intervention is required.
Welvid’s Core Promise
Welvid is built on three principles:
Simplicity
Clients and staff should be able to understand the system quickly without unnecessary complexity.
Efficiency
Automation should eliminate repetitive work, reduce re-keying and connect processes that traditionally operate separately.
Scalability
The platform should grow with the business, supporting increasingly sophisticated workflows, users, companies and future white-label deployments.
The Welvid Experience
Welvid is more than an internal ERP.
It is a connected business environment where the organisation, its staff and its clients can participate in the same commercial workflow.
The business manages its operations.
The client manages their approvals and payments.
The system manages repetitive processes.
And responsive staff remain available when human assistance is needed.
One platform. One connected workflow. One better client experience.
Welvid ERP
Enterprise Resource Planning for Service-Based Businesses
Client Registration.
Quotations.
Approvals.
Projects.
Invoices.
Payments.
Collaboration.
Human Support.
Automated where possible.
Human when necessary.
Connected from start to finish.
Developed by Irẹ́túrá (Iretura Limited).